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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q49-Q54):

NEW QUESTION # 49
An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.
Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

A. Conduct an internal survey to determine staff preferences
B. Focus on cost as the sole deciding factor
C. Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers
D. Outsource immediately to save time

Answer: C

NEW QUESTION # 50
Which domain involves running experiments to decide how to respond to a situation?

A. Good practice
B. Emergent practice
C. Novel practice
D. Best practice

Answer: B

NEW QUESTION # 51
A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?

A. Disabling access to all services for the customer
B. Conducting an exit interview with the customer to gather feedback
C. Ensuring all customer data is deleted immediately
D. Identifying and making requests for outstanding payments for the service

Answer: D

NEW QUESTION # 52
A service provider has recently started providing services to a new client. Surveys have shown that most of the client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
Which is the BEST recommendation to improve the user journey?

A. Improve user training materials and methods as part of the 'onboarding' step
B. Streamline service delivery to reduce delays in accessing services
C. Increase service desk availability for new users
D. Implement user feedback loops to improve processes

Answer: A

NEW QUESTION # 53
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

A. Analyzing patterns of business activity
B. Monitoring service availability
C. Implementing resource optimization tools
D. Creating new service level agreements

Answer: B

NEW QUESTION # 54
......

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Peoplecert Pass4sure ITIL-4-Specialist-High-velocity-IT Exam Prep & ExamsTorrent - Leading Offer in Certification Exams Products

Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Free PDF 2025 Useful Peoplecert Pass4sure ITIL-4-Specialist-High-velocity-IT Exam Prep

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q49-Q54):

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